OFP Health Guarantee & Site Terms

Terms and Conditions (“Terms”)

Last updated: April 22, 2024

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://ohiofamilypuppies.com website operated by Ohio Family Puppies (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By adopting a puppy from us, and/or accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, you may not adopt a puppy or otherwise access the Service.

Puppy Purchase Terms

Dog/Puppy Care

By purchasing a puppy from us, you affirm that you:

• A) Have adequate food & water for your pup, & a warm, dry place for it to sleep.
• B) Have ample room for your pup to run and exercise. 
• C) Are committed to the long-term quality care of your dog. 
• D) Are financially able to cover the costs associated with dog ownership, including vet bills, training, food, etc.

OFP 72-Hour Health Guarantee 

We guarantee your puppy to be free of all communicable diseases for a period of 72 Hours after leaving our kennels. Within 72 hours the owner must take their pup to a licensed veterinarian for an exam. If the vet determines, within the 72 hours, that the puppy needs treatment, or has died from injuries or illnesses likely to have been contracted on or before the date of pickup, the owner is entitled to choose one of our Claim Options below.

One Year Genetic Health Guarantee

We further guarantee the puppy named on this agreement to the original owner against debilitating or life-threatening hereditary/congenital conditions for One Year from DOB, or Two Years with the use of Life’s Abundance food/supplements. (detailed below)

24 Mo Health Guarantee with Life’s Abundance

•  With the purchase of our Life’s Abundance food and/or nutritional supplements, this Health Guarantee is upgraded to another twelve months from the puppy’s DOB, for a total of Two Years.
• In order to receive the extra twelve months credit, purchaser must sign up to receive Life’s Abundance’s food and/or supplements on autoship, and feed it regularly to their new puppy, for the duration of the Health Guarantee, or  from the birth-date of the puppy on this agreement. 

Claim Options:

In the event of a claim, the owner has the following options, subject to the Claim Terms below:

• Return the puppy for a full refund Less any vet or other bills already reimbursed
• Return & exchange the puppy for a similar replacement pup
• Receive reimbursement for reasonable veterinary fees, not to exceed the original purchase price

Health Guarantee Claim Terms

Claims on our Health Guarantee are subject to the following Terms:

• You must provide a written diagnosis with treatment costs from a licensed veterinarian. We reserve the right to have our own vet make or confirm a diagnosis and perform any needed treatment.
• Ohio Family Puppies is not liable for any costs relating to the puppy after it leaves our premises, including, but not limited to, vet bills, travel, etc. in connection to the diagnosis of any health conditions covered under this Health Guarantee.
• We reserve the right to refuse a refund if any of these conditions are not met, and any offers of partial, or full refund, reimbursement, or replacement will be issued only at our sole discretion.
• Puppies sold “as is”, or with known genetic defects at the time of sale, and/or sold as “Pets”, but used for show or breeding purposes, are not eligible for this Guarantee.
• It’s the owner’s responsibility, to ensure precautions are taken against parvo, and other common diseases, including keeping the puppy off the ground and away from public spaces, until it has had at least its third vaccination and is well established into its new home.
• In the event of a confirmed claim, you have the options as outlined above. 

Not Covered By Our Health Guarantee

• Outside the 3 day window, this Health Guarantee does Not cover normal, treatable and/ or other non-life threatening conditions. (Fleas, parasites, ear mites, coccidia, etc.) Communicable diseases, specifically, parvo, Are Not Covered by our Health Guarantee.
  
• Abuse: Any evidence of neglect and/ or abuse of the puppy will automatically void all warranties/guarantees, and may result in action on our part to remove dogs purchased from us, from such an environment, at the owner’s expense.
• PARVOVIRUS WARNING: It is the owner’s responsibility, to ensure precautions are taken against parvo, and other diseases, including keeping the puppy off the ground and away from public spaces, until it has had at least its third vaccination and is well established into its new home.

Puppy Payments & Refund Terms

Sales Terms

All sales are final. No Cash Refunds are given after the puppy has left our kennels, except as part of a claim as outlined in our Health Guarantee, OR at our sole discretion.

Deposits

We require a nonrefundable deposit* to reserve a puppy in your name. If you change your mind regarding a puppy after a deposit has been placed, deposits can be “rolled forward” to another puppy or litter, for a period of Six Months from the original deposit date, after which your deposit will expire.

Note: The final purchase price will not be rolled forward. For example, if you place a deposit on a puppy that’s on sale, but you change your mind, the final purchase price will be the current price of the new litter or puppy, not the sale price of the original puppy.

*Deposit amounts for puppies are non-refundable with the following exception:

• If your puppy becomes sick, dies, or is unavailable for any other reason, you will be given the opportunity to choose another similar puppy from the same or another available litter, or a full refund.

Final Payments Policy

Full payment of the puppy is required before the puppy leaves our kennels. We accept most major forms of payment, including cash, checks, Venmo, Cashapp, PayPal and major credit cards. PayPal and credit/debit cards are charged an additional 3.5% processing fee.

Taxes and Fees

Ohio sales tax of 7.25%  will be added to the listed price of the puppy when purchasing from Ohio Family Puppies.

Fees we may assess is a 3.5% processing fee (when using card or PayPal for payments) and boarding fees when the puppy exceeds the 3 day allowance for pickup after the listed pickup date. (Current Rate $15/day or $100/week).

Additional Kennel Policies

Puppy Choosing For Litters 

Clients choose their puppy in the order we receive the deposits. Choosing timing can vary but normally when the puppies are 5-6 weeks of age. We will make the arrangements when the time comes.

In-Person Visits / Puppy Choosing

We’ll provide video calls/videos/more pics on request for remote choosing. Individual puppy listings will be available after all litter deposits have chosen. ALL VISITORS BY APPOINTMENT ONLY PLEASE. Click Here to Schedule An Appointment

Puppy Pickup 

All adopted puppies are due to go home once they are a minimum of eight weeks old and have a clean bill of health from our vet. You will be notified in advance to arrange pickup/delivery options.

Boarding

On request, we will board your chosen puppy as long as needed, at a rate of $100/week or $15/day, starting the 5th day after regular scheduled pickup was due.

Pick of the litter 

We always retain the right to first pick of every litter, unless expressly noted otherwise.

Availability

We do our best to honor personality, gender, size, and color preferences, but availability is not guaranteed.

Pricing

Pricing is as marked on the website by each puppy/litter. Occasionally, individual puppies within a litter are priced differently, depending on their color/markings and other factors. We price our pups based on the current demand, color/markings, and genetics.

Breeding & Show Disclaimer

Our puppies (unless otherwise noted) are sold as “Pets” and are not guaranteed for either show or breeding purposes. We do not currently charge for breeding rights, however our Health Guarantee does NOT COVER puppies/dogs intended for breeding or show purposes unless a specific prior agreement is made.

Registration

Our puppies are Not registered unless otherwise noted. You may, at your expense, register them with AKC or CKC designer breed programs for show purposes, but be aware that our Health Guarantee only covers Pets unless special arrangements are made previously.

Limitation of Liability

The buyer agrees that Ohio Family Puppies, its owners, any employees, guardian homes in their breeding programs, and all their collective estate are released from all responsibility and liabilities for any damages, whether incidentally or consequentially caused by this dog, including, but not limited to, physical damage to property or any person(s).

The buyer of the puppy becomes fully liable for all costs associated with the puppy after it leaves our premises, including, but not limited to, boarding, vet bills, travel costs, food, medications, consequential or incidental damages, etc.

Important: If at any time, the buyer is no longer able or willing to care for the dog, they should contact us for assistance to find a new home.